Pulau judi Privacy Policy – Data Protection & Privacy for Malaysian Members

This Privacy Policy applies to all users of the platform pulau judi — whether via the pulaujudi.wine website, mobile app, or any other digital channel operating under the pulau judi brand. It covers all personal data collected, processed, stored, or shared by us in the course of providing online betting and entertainment services to Malaysian members.

Pulau judi operates as a data controller under Malaysia's Personal Data Protection Act (PDPA) 2010. This means we are responsible for ensuring your personal data is collected and processed lawfully, fairly, and transparently; used only for the stated purposes; and protected against unauthorised access, use, or disclosure.

The scope of this Privacy Policy covers all your interactions with pulau judi, including account registration, deposits via Touch 'n Go or DuitNow, Sports Betting and casino activity, customer support usage, and participation in promotional programmes or VIP Rewards.

Pulau judi collects various types of personal data depending on how you interact with our platform. Below is a full breakdown of the data we may collect:

Your personal data is collected through several key methods:

Data You Provide Directly

• The new account registration form on pulau judi.
• Identity verification (KYC) process when required.
• Deposit or withdrawal requests via DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, or FPX.
• Interactions with customer support via live chat, WhatsApp, or email.
• Participation in tournaments, promotions, or the VIP Rewards programme.
• Feedback, surveys, or reviews that you submit.

Automatically Collected Data

• Server logs recording IP addresses, access times, and pages visited.
• Cookies and similar tracking technologies to enhance the user experience.
• Betting session data including games played, time spent, and betting outcomes.
• Device and browser information for security and fraud detection purposes.

Third-Party Data

• Identity verification information from approved KYC providers.
• Payment processing data from providers such as DuitNow and FPX to verify transactions.
• Information from fraud prevention agencies to protect the platform and its members.

Pulau judi uses your personal data only for lawful and necessary purposes. Below is a full table of data usage purposes along with their legal basis:

We will not use your data for any purposes not stated above without your prior consent. If you have previously agreed to receive marketing communications from pulau judi, you may withdraw that consent at any time through your account settings or by contacting customer support.

Pulau judi does not sell, rent, or trade your personal data to any third party for marketing purposes. That said, there are limited situations in our day-to-day operations where data may need to be shared:

Permitted Sharing

• Payment providers: Data required to process deposit and withdrawal transactions is shared with providers such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and the FPX network. All are subject to strict security standards.
• KYC Provider: Identity data is shared with approved third-party identity verification services to meet anti-money laundering (AML) compliance requirements.
• Technical service providers: Contractors and technology partners who assist us in operating the platform, subject to strict confidentiality agreements.
• Law enforcement authority: Where required by Malaysian law or a valid court order, pulau judi will comply with lawful data disclosure requests from the relevant authorities.

Sharing That Will Not Happen

• Data will not be sold to advertisers or marketing companies.
• Data will not be shared with competitors or other betting platforms.
• Data will not be transferred to countries without equivalent data protection without your consent.

Pulau judi takes data security very seriously. Below are the technical and organisational measures we have implemented to protect your personal data:

• Encryption in transit: All data transmitted between your platform and pulau judi's servers is protected by 256-bit TLS/SSL encryption.
• Encryption at rest: Sensitive data such as passwords and financial information is stored in encrypted format on our servers.
• Access controls: Access to members' personal data is restricted to staff with a legitimate business need only, with audit logs retained.
• Continuous monitoring: Our cyber threat monitoring system operates 24/7 to detect suspicious activity or unauthorised access attempts.
• Penetration testing: Our infrastructure is subject to regular security testing by independent cybersecurity teams.
• Data backups: Data is securely backed up across multiple locations to ensure service continuity and disaster recovery.

Data Retention Period

Your personal data is retained for the following periods:

• Active account data: For as long as your account remains active on pulau judi.
• Financial and transaction data: Minimum 7 years, in accordance with Malaysia's anti-money laundering legal requirements.
• Customer support communication logs: 3 years from the date of interaction.
• Technical data and logs: 12 months from the date of creation.
• After account closure: Minimum required data is retained to fulfil legal obligations.

Platform pulau judi uses cookies and similar technologies to enhance your user experience. Here are the types of cookies we use:

You can manage your cookie preferences through your browser settings or via the cookie control panel in your pulau judi account. Please note that declining essential cookies may affect platform functionality.

As a member pulau judi and as a data subject under the Malaysia PDPA, you have the following rights regarding your personal data:

Platform pulau judi is intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If you believe a child under 18 has registered an account on pulau judi or that we may have inadvertently collected their data, please contact us immediately at privacy@pulaujudi.wine. We will take immediate action to investigate and delete any relevant data if confirmed.

Pulau judi reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Any changes take effect upon publication of the revised version on this website.

For material changes — that is, changes that significantly alter how we use or protect your data — we will provide advance notice via:

• Notices displayed prominently within the pulau judi platform during login.
• An email to the address registered to your account at least 14 days before the changes take effect.
• Update the "Effective" date at the top of this page.

Continued use of the platform after any amendment takes effect constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or complaints regarding the Privacy Policy pulau judi or how we handle your personal data, we encourage you to reach out to us:

• Privacy Email: privacy@pulaujudi.wine – dedicated to privacy and data protection enquiries.
• General Support: support@pulaujudi.wine – for general issues including account-related enquiries.
• Live Chat: Available 24/7 on the pulau judi platform – for immediate enquiries.

We will acknowledge receipt of your enquiry within 2 business days and aim to resolve all privacy-related issues within 14 business days. For more complex matters, we will keep you informed of the progress of our investigation within that timeframe.